Online Auction Services

As the UK’s leading specialists in charity auctions, Superstars offers entirely bespoke online auction services. It’s a great way to effectively fundraise to a large audience!

WHY CHOOSE OUR ONLINE AUCTION SERVICE?

EXTENDED BIDDING PERIOD

You choose when your auction starts and ends, or if you are unsure what is best, our team can help you to decide. Running your auction over several days increases the chance of more bids and raising more.

INVITE YOUR DATABASE

All bidders need to take part is a link to the auction, a smartphone, tablet, or computer. We recommend sending information about your auction to your database and sharing the URL on your social media.

IMMEDIATE PAYMENT OPTION

Our online auction platform allows immediate payment into a secure and fully PCI-compliant account.

HOW IT WORKS

GET IN TOUCH

Reach out to discuss your event and fundraising needs. Our team is eager to provide tailored options to suit your event's theme and audience, ensuring a memorable and successful event.

AUCTION PRIZES

We will select the best list of products for your auction, using our knowledge of what is currently selling well. We will also tailor this to suit any donated prizes you have secured.

GO LIVE!

Superstars will create your bespoke online auction for you. This is entirely customisable so we can use your charity’s branding, and is in real-time so you can watch the bids come in.

MARKET YOUR AUCTION

Simply email the link and frequent reminders to your online auction to your database and share it on your social media pages. This is crucial for your auction to succeed.

BESPOKE ONLINE AUCTION PLATFORM

As part of our online auction services, we create a bespoke online auction platform for each client. Our platform is fully customisable, meaning we can add your logo and change the colour scheme to match your brand. You will also have your own URL to share with your audience.

What’s more, our platform allows an extended bidding period, meaning you can set your own start and end dates. This increases the chance of more people getting involved and the potential to raise more money. You can also monitor bids in real time!

Charity Clients


SUPERSTARS ARE VERY EASY TO WORK WITH

Superstars are very easy to work with, pro-active, supportive and efficient with great prizes within their inventory.

FAQs

HOW MUCH DOES AN ONLINE AUCTION COST?

Our  online auction service is free of charge, on the basis you include a minimum of 10 items from our product catalogue.

HOW LONG SHOULD I RUN MY ONLINE AUCTION FOR?

From our experience it’s best to run an auction for 7 – 10 days, this allows enough time for the auction to gather momentum but short enough for your database to stay engaged. If you want to have an auction for an extended period of time then we can discuss the best method for this as a few options are available.

 

HOW DOES AN ONLINE AUCTION WORK?

Online auctions are simple yet very effective. Working together we’ll generate the auction page and create a URL link, this link will then be sent to your entire database and we recommend to put it on social media too. The link will take guests directly to the auction where they easily register and begin bidding on items!

DO BIDDERS GET NOTIFIED IF THEY'RE OUTBID?

Yes! It’s very important to keep the competitive element of an auction alive, this is why we send emails out every time someone has been outbid on an item, giving them a choice to immediately bid again.

IS IT POSSIBLE TO EDIT THE ONLINE AUCTION ONCE IT'S STARTED?

The entire auction page can be edited throughout its duration, even the auction end date. You might be lucky enough to get a few more donations whilst the auction is live, in which case they can be added and you can let your supporters know that there are new exciting items and to take a look!

CAN I MAKE CHANGES TO THE ONLINE AUCTION MYSELF OR DOES IT HAVE TO BE DONE BY YOU?

The system is super easy to use, we’re able to give you a administration rights on your auction page allowing you to make any changes you want. This gives you complete flexibility to check the auction page whenever you have some free time.

HOW IS THE MONEY COLLECTED ONCE THE AUCTION ENDS?

There are a few options to this, if we collect payments on your behalf we would recommend our secure payment link. A congratulations email is sent to the winning bidders immediately once the auction has finished containing this link, this allows the bidder to pay using a debit or credit card. Alternatively, we’re able to invoice. Once the money has been collected we simply transfer it across to you. If you wish payments can be collected by yourself – whichever option works best for you!

HOW DO I MAKE THE MOST OUT OF MY ONLINE AUCTION?

The most important thing to remember when doing an online auction is that it needs to reach as many people as possible. The more people looking at the auction site the more likely it is that you’ll raise more. Frequent updates on your social media and direct emails to your database are vital, and remember to ask them all to send it to someone they think would be interested!

Can anyone hold an auction in the UK?

Yes! Most of us in the UK have held auctions using online platforms like eBay. But hosting your online auction is different. You’ll need to think about listing all of your items, how people will bid on them, how you will promote your auction, and how to handle the payments.

Do you need a Licence to hold an auction?

You do not need to be licensed to hold an online auction in the UK. However, you will likely need to partner with a provider of online auction services to host the bidding and increase the number of people you reach.

How do I set up an auction?

An online auction service can make setting up an auction very straightforward.  Our custom software is designed for ease of use, allowing you to set up an auction as follows:

Start Setup: Open the dashboard and create a new auction.

Enter Details: Set up auction name, event details, and charity information.

Customise Design: Choose colors and fonts to match the branding.

Add Items: Easily add and manage auction items and categories.

Save Changes: Apply your changes to finalise the auction setup.

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