Frequently Asked Questions

Yes! Most of us in the UK have held auctions using online platforms like eBay. But hosting your online auction is different. You’ll need to think about listing all of your items, how people will bid on them, how you will promote your auction, and how to handle the payments.

The system is super easy to use, we’re able to give you a administration rights on your auction page allowing you to make any changes you want. This gives you complete flexibility to check the auction page whenever you have some free time.

Yes! It’s very important to keep the competitive element of an auction alive, this is why we send emails out every time someone has been outbid on an item, giving them a choice to immediately bid again.

You do not need to be licensed to hold an online auction in the UK. However, you will likely need to partner with a provider of online auction services to host the bidding and increase the number of people you reach.

The most important thing to remember when doing an online auction is that it needs to reach as many people as possible. The more people looking at the auction site the more likely it is that you’ll raise more. Frequent updates on your social media and direct emails to your database are vital, and remember to ask them all to send it to someone they think would be interested!

An online auction service can make setting up an auction very straightforward. Our custom software is designed for ease of use, allowing you to set up an auction as follows: Start Setup: Open the dashboard and create a new auction. Enter Details: Set up auction name, event details, and charity information. Customise Design: Choose colors and fonts to match the branding. Add Items: Easily add and manage auction items and categories. Save Changes: Apply your changes to finalise the auction setup.

Getting started is simple. Superstars will guide you through the process step by step, helping you choose the most effective bidding method for your event. We’ll handle the setup quickly, typically within a few days, and ensure everything is in place to maximise your fundraising results.

Online auctions are simple yet very effective. Working together we’ll generate the auction page and create a URL link, this link will then be sent to your entire database and we recommend to put it on social media too. The link will take guests directly to the auction where they easily register and begin bidding on items!

Superstars offers a comprehensive service, backed by over 20 years of industry expertise. You’ll be supported by a dedicated Account Manager who will guide you through every stage of the auction, from the initial call through to completion. For suitable events, our team also provides comprehensive onsite support to ensure the highest possible participation and results.

There are a few options to this, if we collect payments on your behalf we would recommend our secure payment link. A congratulations email is sent to the winning bidders immediately once the auction has finished containing this link, this allows the bidder to pay using a debit or credit card. Alternatively, we’re able to invoice. Once the money has been collected we simply transfer it across to you. If you wish payments can be collected by yourself – whichever option works best for you!

For digital auctions, we recommend a duration of no more than 1–2 weeks. Time-pressured auctions tend to perform best, as concentrated attention and urgency help drive frequent and competitive bidding. Longer auctions can lose momentum and lead to reduced bidding.

From our experience it’s best to run an auction for 7 – 10 days, this allows enough time for the auction to gather momentum but short enough for your database to stay engaged. If you want to have an auction for an extended period of time then we can discuss the best method for this as a few options are available.

Email Delivery Typically, tickets are delivered via email to ensure a swift and secure process. You will receive an electronic ticket that you can print out or show on your mobile device. Physical Vouchers In some cases, we can also provide physical vouchers for your tickets. If you prefer this method, please inform us during the booking process, and we will accommodate your request.

Absolutely, all of our packages are fully customisable. Over time, we have created an extensive international network of trusted suppliers, so if you’re looking to personalise your experience and make it extra special do not hesitate to contact us!

The entire auction page can be edited throughout its duration, even the auction end date. You might be lucky enough to get a few more donations whilst the auction is live, in which case they can be added and you can let your supporters know that there are new exciting items and to take a look!

Digital auctions provide a modern, automated platform ideal for larger events or when engaging a broader audience. They encourage competitive bidding and are well-suited to events with high attendance or remote participants. Sealed brochure bidding offers a more traditional, tactile experience. It often results in higher individual bids from a smaller audience and works well at events where intense competition isn’t expected. This method focuses on securing strong bids from fewer participants.

Superstars ensures your brand and charity remain at the forefront of the auction experience. Our brochures and online platform are fully customisable to your brand guidelines. We can also include dedicated pages about the charity to ensure your messaging and story are conveyed effectively to the bidders.

Sports hospitality combines the thrill of live events with premium comfort and service. It gives guests access to exclusive lounges, private suites, fine dining, and the best views in the house. Whether for business entertainment or personal enjoyment, it’s about experiencing the atmosphere of sport in a more relaxed, luxurious setting.

Our hospitality packages vary to cater to different preferences and needs. Depending on the package you select, it can include:

• VIP seating with excellent views of the match
• Access to exclusive lounges and private boxes
• Gourmet dining experiences
• Complimentary drinks and refreshments
• Pre and post-match entertainment
• Your account manager will provide detailed information about the specific inclusions for each package to help you make an informed choice.

Securing donated prizes is an important part of maximising fundraising. To complement these, Superstars offers a wide range of exclusive, tried-and-tested experiences that consistently attract strong and competitive bids. These prizes are ideal for filling any gaps and ensuring your auction appeals to the widest possible audience.

Check Your Spam Folder Sometimes emails can be mistakenly routed to your spam or junk folder. Please check these folders if you can’t find the ticket in your inbox. Contact Us If you still can’t locate your ticket after checking all email folders, please contact us immediately. We will ensure that your ticket is re-sent to you promptly. It’s our priority to make sure you receive your ticket well in advance of the match day.

The best bidding method depends on your event’s size and audience. Your dedicated Superstars Account Manager will guide you through the options to ensure the most effective approach. As a general rule, sealed brochure bidding works well for events with fewer than 300 guests, while digital bidding tends to deliver stronger results at larger events where higher participation and competitive bidding can be maximised.