Frequently Asked Questions
Getting started is simple. Superstars will guide you through the process step by step, helping you choose the most effective bidding method for your event. We’ll handle the setup quickly, typically within a few days, and ensure everything is in place to maximise your fundraising results.
Superstars offers a comprehensive service, backed by over 20 years of industry expertise. You’ll be supported by a dedicated Account Manager who will guide you through every stage of the auction, from the initial call through to completion. For suitable events, our team also provides comprehensive onsite support to ensure the highest possible participation and results.
For digital auctions, we recommend a duration of no more than 1–2 weeks. Time-pressured auctions tend to perform best, as concentrated attention and urgency help drive frequent and competitive bidding. Longer auctions can lose momentum and lead to reduced bidding.
Digital auctions provide a modern, automated platform ideal for larger events or when engaging a broader audience. They encourage competitive bidding and are well-suited to events with high attendance or remote participants.
Sealed brochure bidding offers a more traditional, tactile experience. It often results in higher individual bids from a smaller audience and works well at events where intense competition isn’t expected. This method focuses on securing strong bids from fewer participants.
Superstars ensures your brand and charity remain at the forefront of the auction experience. Our brochures and online platform are fully customisable to your brand guidelines. We can also include dedicated pages about the charity to ensure your messaging and story are conveyed effectively to the bidders.
Securing donated prizes is an important part of maximising fundraising. To complement these, Superstars offers a wide range of exclusive, tried-and-tested experiences that consistently attract strong and competitive bids. These prizes are ideal for filling any gaps and ensuring your auction appeals to the widest possible audience.
The best bidding method depends on your event’s size and audience. Your dedicated Superstars Account Manager will guide you through the options to ensure the most effective approach. As a general rule, sealed brochure bidding works well for events with fewer than 300 guests, while digital bidding tends to deliver stronger results at larger events where higher participation and competitive bidding can be maximised.