BACKGROUND
These Terms and Conditions are the standard terms for the online sale and supply of goods and services by TPT (UK) Limited t/a Superstars, a limited company registered in England under registration number 04132127, whose registered address and main trading address is Eagle House, Station Approach, Marlow, Buckinghamshire SL7 1NT. Telephone number 01628 913000.
1. Definitions
1.1. “Supplier” refers to TPT (UK) Limited t/a Superstars whose full details appear at the head of these terms.
1.2. “Customer” refers to any individual or business purchasing Goods and/or Services from the Supplier.
1.3. “Goods” refers to any products offered for sale by the Supplier, including:
(a) The Supplier’s own products
(b) Products sourced from third-party suppliers and arranged by the Supplier for the Customer
1.4. “Services” refers to any experiences, activities, or other services offered by the Supplier, including:
(a) Services provided directly by the Supplier; and
(b) Services arranged by the Supplier and delivered by third-party providers.
1.5. “Contract” means the legally binding agreement between the Supplier and the Customer for the sale and supply of Goods and/or Services.
1.6. “Website” refers to www.superstars.com through which purchases may be made.
1.7. “Order” refers to a request by the Customer to purchase Goods and/or Services.
1.8. “Business Customer” refers to a Customer acting in the course of a business, trade, or profession.
1.9. “Consumer” refers to a Customer who is an individual purchasing Goods or Services for personal use and not in the course of a business.
1.10. “Third-Party Provider” refers to any external party supplying Goods or Services that the Supplier arranges on behalf of the Customer.
1.11. “VAT” means Valued Added Tax, a tax chargeable under the Value Added Tax Act 1994 and any similar replacement or supplementary tax in the United Kingdom, applied at the applicable rate from time to time. Where applicable, VAT shall be included in the prices stated unless expressly indicated otherwise.
1.12. “Force Majeure” refers to any event beyond the Supplier’s reasonable control that affects its ability to perform its obligations, including but not limited to natural disasters, pandemics, industrial disputes, supply chain failures, cyber-attacks, and government restrictions.
2. Formation of Contract
2.1. These Terms and Conditions apply to all purchases of Goods and Services from the Supplier, regardless of the method of purchase whether made via our Website, WhatsApp, SMS text, email, or phone.
2.2. By placing an Order and pressing the “Purchase” button (or confirming an Order via email, WhatsApp, SMS text, or phone), the Customer is deemed to have read, understood, and accepted these Terms and Conditions.
2.3. The Contract is formed upon the Supplier’s confirmation of acceptance of the Order.
2.4. If the Supplier arranges Goods or Services from a Third-Party Provider, the Customer acknowledges that the terms and conditions of the Third-Party Provider may also apply.
2.5. The Supplier reserves the right to refuse or cancel an Order at its sole discretion, including but not limited to cases where:
(a) Payment is not received in full at the time of purchase;
(b) The Supplier has reasonable grounds to suspect fraudulent or unauthorised activity;
(c) The requested Goods or Services are no longer available; or
(d) The Customer is in breach of these Terms and Conditions.
3. Description of Goods and Services
3.1. Any sample images, descriptions, or promotional materials relating to Goods or Services are for illustrative purposes only and do not form part of the Contract.
3.2. The Supplier shall make reasonable endeavours to ensure that descriptions and images of Goods and Services advertised on its Website are accurate, but minor variations may occur. The Supplier does not warrant that all details will be free from errors or omissions.
3.3. The Supplier is not responsible for inaccuracies in descriptions provided by Third-Party Providers.
3.4. The Supplier reserves the right to:
(a) Make reasonable changes to the design, materials, or components of Goods where necessary to comply with legal or regulatory requirements; and
(b) Modify or discontinue any Goods or Services at any time without prior notice.
3.5. Where the Supplier arranges Services provided by a Third-Party Provider, the Customer acknowledges that the Supplier acts solely as an intermediary and has no control over the quality, availability, or safety of the Services delivered by the Third-Party Provider.
4. Price and Payment
4.1. All prices are listed in British pound sterling (GB £) and include VAT at the prevailing rate where applicable unless stated otherwise.
4.2. The Supplier reserves the right to adjust pricing at any time. Any price changes will not affect Orders already confirmed. Any quotes provided by the Supplier shall be valid for a limited period as specified at the time of issue and may be subject to changes in price or availability.
4.3. Payment must be made in full at the time of placing an Order unless otherwise agreed in writing.
4.4. Customers may use vouchers to book experiences, subject to the terms and conditions of the voucher, including any stated validity period and usage restrictions.
4.5. The Supplier accepts payment via credit/debit card, Stripe and bank transfer.
4.6. The Supplier reserves the right to refuse any transaction or Order at its discretion.
4.7. If payment is declined or reversed, the Supplier may:
(a) Cancel or suspend the Order; and
(b) Pursue legal action or engage debt collection services to recover outstanding amounts.
5. Delivery of Goods and Provision of Services
5.1. The Supplier will take reasonable steps to deliver Goods within the estimated timeframe but shall not be liable for delays caused by third-party couriers, supply chain disruptions, or other unforeseen circumstances.
5.2. The risk of loss or damage to Goods will pass to the Customer upon delivery. Ownership of Goods will remain with the Supplier until full payment has been received from the Customer. The risk will remain with the Supplier while the Goods are in transit and if any loss or damage occurs during transit, the Supplier shall be responsible for such loss or damage resolving the issue, subject to the terms of the carrier.
5.3. If the Customer fails to accept delivery of Goods within a reasonable timeframe, the Supplier may:
(a) charge the Customer for additional storage and redelivery costs; and
(b) treat the Order as cancelled and charge the Customer cancellation fees.
5.4. The Supplier shall use reasonable endeavours to ensure that Services are delivered as described but shall not be responsible for delays or cancellations caused by Third-Party Providers.
5.5. If a Service is unavailable due to reasons beyond the Supplier’s control, the Supplier may, at its discretion:
(a) Offer an alternative Service of equivalent value; or
(b) Issue a partial or full refund, subject to deductions for costs incurred.
6. Cancellation and Refunds
6.1. If you are a Consumer, we adhere to the Consumer Contracts Regulations 2013, except for;
(a) Perishable or personalised items; and
(b) Digital downloads after downloading begins
6.2. If the Service is arranged through a Third-Party Provider, the Supplier shall not be responsible for refunding any amounts paid to the Third-Party Provider. The Customer must seek refunds directly from the Third-Party Provider.
6.3. The Supplier may charge the Customer an administrative fee for processing cancellations of Orders involving the Supplier and Third-Party Provider and may charge the Customer a cancellation fee to cover reasonable costs, including but not limited to, card handling fees and administrative expenses.
6.4. To cancel, the Customer must notify the Supplier in writing via email at [email protected]
6.5. This cancellation and refund policy will not apply to bespoke experiences, which are non-refundable once booked.
6.6. If you are a Business Customer, you have no automatic right to cancel or refund unless otherwise agreed in writing with us.
7. Limitation of Liability
7.1. The Supplier is not liable for any loss or damage arising from:
(a) Delays in delivery beyond its control;
(b) The Customer’s misuse of the Goods or Services;
(c) The Customer’s failure to follow instructions provided; or
(d) The performance or non-performance of any Third-Party Provider.
7.2. The Supplier provides Third-Party Provider services on an “as is” basis and makes no warranties or guarantees as to the performance, suitability, or safety of such services.
7.3. To the fullest extent permitted by law, the Supplier’s total liability for any claim, whether contractual, tortious, or otherwise, shall not exceed the total amount paid by the Customer for the relevant Order.
7.4. The Supplier shall not be liable for:
(a) Indirect or consequential loss, including loss of business, profits, data, or reputation;
(b) Personal injury or death unless caused by the Supplier’s negligence; and
(c) Any loss arising from force majeure events, including but not limited to war, natural disasters, pandemics, and government restrictions.
7.5. If a Third-Party Provider fails to deliver a Service, the Supplier’s liability shall be strictly limited to any amounts paid by the Customer to the Supplier for arranging the Service. The Supplier shall not be liable for any compensation beyond this amount.
7.6. Nothing in these Terms shall limit or exclude liability for death or personal injury caused by the Supplier’s negligence or for any other liability which cannot be excluded under English law.
8. Data Protection
8.1. The Supplier shall store and process Customer data in accordance with UK GDPR and the Data Protection Act 2018.
8.2. To participate in certain experiences, including but not limited to driving and rally experiences, Customers may be required to provide additional personal data such as full name, date of birth, driving license details, and any health-related disclosures necessary for safety purposes.
8.3. Otherwise, the Supplier’s shall store and process the Customer data in accordance with its Privacy Policy.
9. Force Majeure
9.1. The Supplier shall not be liable for failure to perform any obligation due to unforeseen circumstances beyond its control, including but not limited to strikes, service outages, fires (including arson), floods, disease epidemics and pandemics, or governmental actions, restrictions and lockdowns.
9.2. If the period of delay or non-performance of the Contract caused by a Force Majeure event continues for four weeks, either party may:
(a) enter into discussions with the other party with the intention to vary the Contract so that performance may be completed at a later date with the Supplier using reasonable endeavours to ensure such completion; or
(b) terminate the Contract by giving seven days’ written notice to the other party.
10. Governing Law and Jurisdiction
10.1. These Terms and Conditions are governed by the laws of England and Wales.
10.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales for Business Customers and their non-exclusive jurisdiction for Consumers.